Terms of Service

These Terms of Service govern your use of services provided by Dart Group SW Ltd (“we”, “us”, “our”) and form a legally binding agreement between us and you (“the Client”, “you”, “your”). By engaging our services, whether through our website, by phone, or in person, you accept these terms in full.

If you do not agree to any part of these Terms, please do not use our services.

1. Company Information

Dart Group SW Ltd
Registered Address: Wessex House, Teign Road, Newton Abbot, Devon, United Kingdom, TQ12 4AA
Company Number: 13938512
Email: jakelomas@dartgroupsw.co.uk
Phone: +44 7851 809964

2. Scope of Services

We specialise in the design, supply, installation, and maintenance of:

• Electrical systems (domestic, commercial, industrial)
• Automation systems (lighting control, access control, etc.)
• Home cinema and AV installations
• Smart home technology (including integration platforms)
• Solar PV systems and battery storage solutions

Customised quotations and Statements of Work (SoW) are issued for all projects. All work is carried out in accordance with relevant UK regulations and industry best practices, including BS7671 Wiring Regulations, MCS (Microgeneration Certification Scheme) where applicable, and Part P Building Regulations.

3. Quotations and Acceptance

All quotations are valid for 30 days from the date of issue unless stated otherwise. Acceptance of a quote constitutes acceptance of these Terms of Service.

Any variation to the quoted scope of work may incur additional charges and require a revised quotation or Change Order, which must be agreed in writing before additional work is commenced.

4. Payment Terms

Unless otherwise agreed in writing:

• A 50% deposit is payable upon acceptance of quotation
• The remaining balance is due upon completion of works
• For staged or commercial projects, milestone invoicing may apply
• Payment is due within 7 days of the invoice date

Late payments may incur statutory interest at 8% plus the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Ownership of any installed equipment shall remain with Dart Group SW Ltd until full payment is received.

5. Client Responsibilities

The Client agrees to:

• Provide safe and reasonable access to the site and systems
• Ensure that the site is free from hazardous materials or obstructions
• Obtain any necessary planning permissions, landlord permissions, or legal consents (unless specified otherwise in the agreement)
• Ensure that all existing electrical infrastructure is in suitable condition to accommodate new works (or agree to upgrade works if required)

We reserve the right to halt or delay work where site conditions pose safety or legal concerns.

6. Warranty & Defects Liability

Workmanship

All workmanship is covered by a 12-month defects warranty from the date of completion, in accordance with industry standards.

Manufacturer Warranties

All products supplied by Dart Group SW Ltd will be subject to the manufacturer’s warranty terms. We will act as intermediary where appropriate but do not take responsibility for third-party warranty decisions or timelines.

This warranty does not apply to:

• Client-supplied materials or equipment
• Failures due to misuse, user tampering, or external damage
• Neglect, wear and tear, or environmental conditions (e.g. water ingress)

7. Cancellations & Delays

Cancellations must be made in writing. The following charges may apply:

• More than 14 days before scheduled work: Full refund of deposit
• Between 7–14 days: 25% cancellation fee
• Less than 7 days: 50% cancellation fee
• Once works have commenced: No refunds available; outstanding costs remain payable

If delays are caused by the Client (e.g. access restrictions, other trades not completing on time), we reserve the right to reschedule works and apply a daily charge or call-out fee where applicable.

8. Liability and Insurance

We hold full Public Liability Insurance, Professional Indemnity Insurance, and relevant employer and contractor cover.

We shall not be held liable for:

• Consequential, indirect, or economic loss
• Any loss arising from client misuse or failure to follow instructions
• Delays caused by third-party suppliers or access issues

Our total liability is limited to the value of the contracted works unless otherwise agreed in writing.

9. Access to Systems and Data

Where system login credentials, network access, or device integrations are required to deliver smart home, cinema, or solar automation services, you agree to:

• Provide temporary access to relevant systems or portals
• Ensure that data shared (e.g., energy use data, smart device profiles) complies with UK data protection laws

We operate in accordance with our Privacy Policy which can be found on our website or provided upon request.

10. Force Majeure

We shall not be liable for failure to perform or delays due to causes beyond our reasonable control, including acts of God, pandemics, supplier issues, strikes, or extreme weather events.

11. Governing Law

These Terms shall be governed by the laws of England and Wales. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to These Terms

We reserve the right to update or amend these Terms of Service. Any changes will be posted on our website and will become effective upon publication. It is your responsibility to review them periodically.

13. Contact Us

For any questions about these Terms, please contact:

Dart Group SW Ltd
Email: jakelomas@dartgroupsw.co.uk
Phone: +44 7851 809964
Registered Address: Wessex House, Teign Road, Newton Abbot, Devon, TQ12 4AA